Receptionist / Administration Assistant

We’re looking for a warm, highly organised, and charismatic Receptionist / Administration Assistant to be the face of Itch.

Someone who thrives on keeping things running smoothly, enjoys a good laugh, and takes pride in creating a welcoming space.

But let’s be clear—this is not an entry-level role. You must have at least 5 years of experience in a similar position (preferably in professional services). If you don’t, we’re not the right fit for you.

WHO WE ARE

Back in 2012, we had a wild idea—build a recruitment agency that didn’t suck. One that actually cared about people, treated candidates like humans (not numbers), and made hiring enjoyable.

Fast forward almost 13 years, and Itch is now a thriving team of 14+ professionals, recruiting across multiple industries nationwide. But no matter how much we grow, we never forget what got us here—people.

That’s where you come in.

WHAT THIS ROLE IS ALL ABOUT

You know that person who makes an office feel like home? That’s you. You’ll be the first smile people see, the calm in the chaos, and the key to keeping the office running smoothly.

Your responsibilities will include:

- Front-of-house management – Meeting, greeting, and ensuring every visitor feels welcome.

- Diary coordination – Keeping track of schedules and ensuring everyone is where they need to be.

- Phone management – Answering and directing calls with warmth and professionalism.

- Office upkeep – Ensuring the office is well-presented, stocked, and running efficiently.

- Administrative support – Data entry, scanning, formatting documents, and managing meeting room bookings.

- Being part of the team – Contributing to admin meetings and supporting the wider business.

WHO WE’RE LOOKING FOR

This role is not for someone just starting out in administration. We need someone with:

- 5+ years of experience in a similar role – preferably in professional services.

- A natural ability to make people feel at ease.

- Strong organisational skills and attention to detail.

- The ability to multitask and stay composed under pressure.

- Excellent communication skills – clear, professional, and approachable.

- A team-first mindset – we work closely and support each other.

- A good sense of humour – because we like to keep things light where we can.

WHAT YOU’LL LOVE ABOUT ITCH

We’re a team that works hard but believes work should be enjoyable. Expect:

- A supportive, close-knit team that values input from everyone.

- A light-filled, custom-designed office with great spaces for collaboration.

- Well-earned celebrations, including EOFY and Christmas parties.

- An office culture where banter is welcome, and every day is a little different.

READY TO JOIN US?

If this sounds like your kind of role, we’d love to hear from you. But before you apply, we have a small request.

Along with your resume, send us a cover letter addressed to Lauren van de Ven answering these two questions:

- What about this role excites you the most?

- If you had a theme song that played every time you walked into a room, what would it be and why?

Applications without a personalised cover letter answering these questions will not be considered – we need someone who pays attention to the details.

Got questions before applying? Feel free to call 08 6140 1800 for a confidential chat.

Looking forward to finding the person who will keep everything running smoothly.