Sales Administrator

WHAT AM I GETTING MYSELF INTO

Based out of our client's Welshpool office, you are going to be the calm in the storm, the duck paddling in water, the coolest cucumber around... You get the gist.

In a busy role, where sales are flowing through, there are reps all over the country needing your support, and you are sharing an office with an enthusiastic, passionate group of people, you will be the person there to remain steady and ensure the sales process for your customers is flawless.

The business has been around for decades, and the team are genuinely happy to be there. This is a place where being a good human is the most important prerequisite to get your foot in the door.

TELL ME MORE....

The majority of your role is internal, dealing with the Sales Reps, Management, and the rest of the administration team. The other portion of your role (about 30%) is client facing.

While you aren’t expected to have all of the answers, you will always be expected to offer the same, high level of customer service that the Sales Reps are known for.

Reporting into the Sales Manager (who we adore!!) you will have a brilliant mentor, who is kind, engaging and a gun at what he does. Along with him, the rest of the team will be by your side to help you along the way as most of them have done some portion of the role at some point in their time!

To give you a bit of a run down your day will include:

- Processing invoices

- Ensuring customer records are kept up to date and are accurate

- Organising dispatch with the freight company

- Liaising with the warehouse team and assisting with their reporting

- Responding to customer queries over the phone and email

- Following up on orders and ensuring they are being processed

- Assisting the Sales Representatives who are spread across the country

DO YOU HAVE WHAT IT TAKES?

The ideal person for this role has “customer service” as their middle name. At the heart of what you do, you must be receptive, friendly and want to put a smile on the face of everyone you interact with. You have to be a bit of a go-getter, who wants to continue to learn and develop their skillset. You need to take strong initiative, and be the sort of person who doesn’t snap under pressure. We will also be looking for:

- At least 2 years’ experience working in fast-moving administration position.

- Proven experience in providing exemplary customer service.

- Someone with a little bit of sass about them!