Sales Administrator

THE WHO, THE WHAT AND THE WHERE

We are genuinely thrilled to be representing this client! We always have a fabulous time when we see these guys and always leave the office with a huge smile. They supply a product that just about everybody uses (well maybe not a teenager) to commercial clients.

Based in the Eastern Suburbs, in a bit of an industrial hub with free parking, the office has a great vibe and every person is welcoming. This is a company with really strong tenure, and we really aren’t surprised. There is a great mix of people and they all like to have a bit of fun and banter in the office and all chip in when someone needs help. You can expect a team that celebrate anniversaries, holidays and the wins with incredible events.

WHAT’S INVOLVED?

The majority of your role is internal, dealing with the Sales Reps, Management, and the rest of the administration team. The other portion of your role (about 30%) is client facing. While you aren’t expected to have all of the answers, you will always be expected to offer the same, high level of customer service the Sales Reps are known for. The team will be by your side to help you along the way as most of them have done some portion of the role at some point in their time!

To give you a bit of a run down your day will include:

- Processing invoices

- Ensuring customer records are kept up to date and are accurate

- Organising dispatch with the freight company

- Liaising with the warehouse team and assisting with their reporting

- Responding to customer queries over the phone and email

- Answering the main line where possible and directing them to the right person

- Following up on orders and ensuring they are being processed

- Assisting the Sales Representatives who are spread across the country

DO YOU HAVE WHAT IT TAKES?

The ideal person for this role has “customer service” as their middle name. At the heart of what you do, you must be receptive, friendly and want to put a smile on the face of everyone you interact with. You have to be a bit of a go-getter, who wants to continue to learn and develop their skillset. You need to take strong initiative, and be the sort of person who doesn’t snap under pressure. We will also be looking for:

- At least 2 years’ experience working in fast-moving administration position.

- Proven experience in providing exemplary customer service.

- Someone with a little bit of sass about them!