Service Coordinator

WHAT AM I GETTING MYSELF INTO?

We are genuinely thrilled to be representing this client! We always have a fabulous time when we see these guys and always leave the office with a huge smile.

Based in the Eastern Suburbs, in a bit of an industrial hub with free parking, the office has a great vibe and every person we met was welcoming. This is a company with really strong tenure, and we really aren’t surprised. There is a great mix of people and they all like to have a bit of fun and banter in the office and all chip in when someone needs help. You can expect a team that celebrate anniversaries, holidays and the wins with incredible events.

WHAT WILL I BE DOING?

What excites us most about this role, is that not only will you play an integral part in the business, but you get to be involved in so many aspects of it.

You will be taking over the "after sales" customer service follow up and admin tasks. This means that you will be liaising with both internal staff as well as clients. When dealing with clients, customer service is number one, this is not a transactional relationship. You’ll be listening to customers, provide them with advice, and also pass on any feedback to the relevant people in the business. Who knows, there may also be some opportunities for upselling or further growth too?

Aside from customer service, you will also be providing servicing quotes, invoicing and data entry. You’ll split your time between the service and warehouse offices.

WHAT DO I NEED?

The ideal person for this role has “customer service” as their middle name. At the heart of what you do, you must be receptive, friendly and want to put a smile on the face of everyone you interact with. You have to be a bit of a go-getter, who wants to continue to learn and develop their skillset. You need to take strong initiative, and be the sort of person who doesn’t snap under pressure. We will also be looking for:

- At least 2 years’ experience working in fast-moving administration position.

- Proven experience in providing exemplary customer service.

- Someone with a little bit of sass about them!